Refund policy
Returns & Refund Policy — EluraSkin
30-Day Returns
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, your item must be:
- Unused or only minimally used
- In a condition that allows it to be resold
- In its original packaging
Return shipping costs are the responsibility of the customer.
To initiate a return, please contact us at support@eluraskin.co.
Our team will provide you with the exact return instructions.
Returns sent without prior approval will not be accepted.
Damages & Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at support@eluraskin.co so we can resolve the issue quickly.
Non-Returnable Items
Due to hygiene and safety standards, certain items cannot be returned, including:
- Opened or used skincare products
- Personal care items
- Gift cards
- Sale items
If you are unsure about your item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
To receive a different item, please:
- Return your original product (if eligible)
- Place a new order
Subscriptions
You may cancel your subscription at any time.
However:
- Orders processed through a subscription are not eligible for refunds, as they are fulfilled immediately upon billing
- Cancelling your subscription will stop future charges only, not orders already processed
To cancel, email support@eluraskin.co.
EU 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without justification.
Returned items must still meet our return conditions (resellable condition, original packaging, etc.).
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note:
Banks and payment providers may take additional time to reflect the refund.
If 15 business days have passed since approval, contact us at support@eluraskin.co.
For Further Inquiries:
If you have any questions about our refund policy, please contact us:
Phone: +1 307-216-8984
Email: support@eluraskin.co